![]() ![]() Tracking metrics for data-driven decisionsĭoes not work concurrently on two or more mobile devices Needs separate phone number for verification ![]() Showcase your products and services in cataloguesĭoesn't integrate with other CRM/ERP systems Here are some features and limitations you should take note of: Features While it’s possible to use regular WhatsApp for business communication, WhatsApp Business features that make it ideal as a customer service channel. It’s especially useful if you are running your business on a shoestring budget and don’t need a complicated system in place to cater to your customer needs. WhatsApp Business is a free-to-download, handy CRM solution for anyone who wants to reach out to their customers. It’s not uncommon to find many small business owners asking how to use WhatsApp Business on multiple devices – since its launch back in early 2018, the app still hasn’t quite gotten round to providing multiple account support.
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